Privacy policy

Published: September 20, 2023

Last updated: April 20, 2025

As transcosmos inc. (the “Company”, “we”, “us” or “our”), a company incorporated in Japan, operates business and provides you with our products and services, we collect, store, use, generate and transfer (collectively “process”) personal information about you. When we process your personal information, we respect your privacy rights and undertake to comply with applicable data protection laws. Below is our privacy policy on how we process and protect your personal information. By using our Services, you are consenting to the practices described in this Privacy Notice.

We may revise this privacy policy from time to time. You can obtain the latest version of this privacy policy on this website.

1. Notice at Collection of Personal Information

1.1. What Categories of Personal Information Do We Collect?

We collect the following categories of your personal information. The categories of the personal information we have collected in the preceding 12 months and its sources are the same as below.

Categories of Personal Information We Collect	Sources
(1) Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name and credit/debit card number	You
(2) Characteristics of protected classifications such as age and sex	You
(3) Commercial information, including records of products you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	You
(4) Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our website	You Service providers who maintain our website
(5) Audio, electronic, visual or similar information such as recording of your inquiry	You
(6) Professional or employment-related information such as company name, department, compensation, appraisal, salary, work history and qualification	You Recruiting agents you use
(7) Education information, which is non-public information and available from transcript or resume	You
(8) Inferences drawn from any of the information above such as your preferences and characteristics	You AdTech partners Data analytics providers
(9) Sensitive personal information, which is your account log-in ID for our website and other services in combination with any required security or access code, password, or credentials allowing access to the accounts	You

1.2. How Do We Use Your Personal Information?

We process your personal information for the following purposes:

To fulfill orders and transactions and deliver products
To manage your accounts to use this website and our online services
To respond to your inquiry
To conduct advertising and marketing activities such as providing newsletters and behavioral advertising
To protect and maintain functions of this website
To analyze your access to this website
To display personalized contents that match your interests on this website
To perform HR management duties
To evaluate and select employee candidates
To perform audit, internal investigations and other internal functions
To establish, exercise or defend our legal rights
To discharge our legal obligations

1.3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Contractual Necessity: We may process your personal data when it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract. This includes processing personal data to fulfill your orders, provide customer support, and handle payment transactions.
Consent: In certain situations, we may rely on your explicit consent as the legal basis for processing your personal data. We will obtain your consent before collecting and processing your data for specific purposes, and you have the right to withdraw your consent at any time.
Legal Obligations: We may process your personal data to comply with legal obligations imposed on us, such as tax or accounting requirements, customs regulations, or fraud prevention laws.
Legitimate Interests: We may process your personal data based on our legitimate interests, provided that such processing does not override your rights and freedoms. This includes processing personal data for marketing and advertising purposes, improving our services, conducting analytics, and ensuring the security and integrity of our systems.
Vital Interests: In exceptional circumstances, we may process your personal data to protect vital interests, such as in situations where there is an immediate threat to your health or safety.

1.4. How do we share your personal information

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. We disclose certain categories of your personal information to third parties to the extent necessary to achieve the purposes described in 1.2 above. We share customers' personal information only as described below and with the subsidiaries that we control that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Service Providers: We may engage trusted third-party service providers to perform certain business-related functions on our behalf. These service providers may have access to your personal data only to the extent necessary to perform their functions and are contractually obligated to protect the confidentiality and security of your data.
Business Partners: We may share your personal data with our trusted business partners, such as payment processors or shipping providers, to facilitate transactions and deliver products or services to you. These partners are required to handle your personal data in accordance with applicable data protection laws.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We may also disclose your personal data to protect and defend our rights, property, or safety, or the rights, property, or safety of others.
Merger or Acquisition: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal data may be transferred to the acquiring entity or parties involved as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.
With Your Consent: We may share your personal data with third parties for purposes not covered by this privacy policy if we obtain your consent to do so.

1.5. How Long Do We Retain Personal Information?

We retain your personal information for as long as it is necessary for the purposes described in 1.2 above or consistent with applicable laws. We will delete or anonymize your personal information when we no longer need it in accordance with applicable laws and our established procedures.

2. Children’s Privacy

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use our Services only with the involvement of a parent or guardian. We usually do not collect and store personal information about children who we know are under 18 years of age. If we discover that we have unintentionally collected information from a child under 18 years of age, we will delete the information immediately.

3. Cookies

For your comfortable use of our website, we use cookies. A cookie is a small text file that this website sends to your terminal device for the purpose of keeping certain records.

By using cookies:

Your terminal devices remember your preferences (e.g., language used) and activities (e.g., login status) on our website, so that we can deliver a personalized and better user experience on our website (essential cookies); and
We can keep track of your interaction with our website, giving us useful and important insight for improving our website and delivering personalized information that is more likely to be of your interest (performance cookies).

Where applicable data protection laws require us to obtain your consent for the use of cookies, we request you to provide such consent.

4. Data security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. We have implemented the following security measures:

Encryption: We use industry-standard encryption techniques to protect your personal data during transmission and storage. This helps to ensure that your data is securely transmitted over the internet and stored in an encrypted format.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
Access Controls: We limit access to your personal data to authorized personnel who have a legitimate need to access it. Access controls, such as unique usernames and passwords, are in place to prevent unauthorized access.
Data Minimization: We only collect and process personal data that is necessary for the purposes outlined in this privacy policy. We take care to minimize the amount of personal data we collect and ensure that it is relevant and limited to what is necessary.
Regular Security Assessments: We conduct regular security assessments and audits to identify and address any vulnerabilities or risks to the security of your personal data. This includes reviewing our systems, processes, and controls to ensure they meet industry standards and best practices.
Data Breach Response: In the event of a data breach that affects your personal data, we have procedures in place to respond promptly and effectively. This includes investigating the breach, notifying the appropriate authorities, and informing you as required by applicable laws and regulations.

5. Your Rights

You have the following legal rights with the processing of your personal information by us.

Right to Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of the personal data we process about you, along with information about the purposes of processing, categories of personal data involved, recipients of the data, and the retention period.
Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request the rectification or correction of your data. We will promptly update any inaccurate or incomplete information upon verification.
Right to Erasure: You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. However, please note that certain legal obligations or legitimate interests may prevent us from immediately deleting all of your data.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful. If processing is restricted, we will only store your personal data and will not carry out any further processing activities unless you provide your consent or it is necessary for legal purposes.
Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation. If you object to such processing, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
Right to Data Portability: You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another data controller without hindrance from us, where technically feasible.
Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us here

6. Authorized Agent

When you use an authorized agent to submit a request to know, a request to delete, or a request to correct inaccurate personal information, we may require that you:

Provide the authorized agent with written permission to do so and verify your own identity directly with us.
Directly confirm with us that you provided the authorized agent with permission to submit the request.

We may deny a request from an agent that does not submit a proof that they have been authorized by you to act on your own behalf.

PRIVACY POLICY FOR CALIFORNIA RESIDENTS

Published: September 20, 2023

Last updated: April 20, 2025

As transcosmos inc. (the “Company”, “we”, “us” or “our”), a company incorporated in Japan, operates business and provides you with our products and services, we collect, store, use, generate and transfer (collectively “process”) personal information about you. When we process your personal information, we respect your privacy rights and undertake to comply with the California Consumer Privacy Act, as amended (CCPA) and other applicable laws. Below is our privacy policy on how we process and protect your personal information.

We may revise this privacy policy from time to time. You can obtain the latest version of this privacy policy on this website.

1. Notice at Collection of Personal Information

1.6. What Categories of Personal Information Do We Collect?

We collect the following categories of your personal information. The categories of the personal information we have collected in the preceding 12 months and its sources are the same as below.

Categories of Personal Information We Collect	Sources
(10) Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name and credit/debit card number	You
(11) Characteristics of protected classifications such as age and sex	You
(12) Commercial information, including records of products you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	You
(13) Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our website	You Service providers who maintain our website
(14) Audio, electronic, visual or similar information such as recording of your inquiry	You
(15) Professional or employment-related information such as company name, department, compensation, appraisal, salary, work history and qualification	You Recruiting agents you use
(16) Education information, which is non-public information and available from transcript or resume	You
(17) Inferences drawn from any of the information above such as your preferences and characteristics	You AdTech partners Data analytics providers
(18) Sensitive personal information, which is your account log-in ID for our website and other services in combination with any required security or access code, password, or credentials allowing access to the accounts	You

1.7. How Do We Use Your Personal Information?

We process your personal information for the following purposes:

To fulfill orders and transactions and deliver products
To manage your accounts to use this website and our online services
To respond to your inquiry
To conduct advertising and marketing activities such as providing newsletters and behavioral advertising
To protect and maintain functions of this website
To analyze your access to this website
To display personalized contents that match your interests on this website
To perform HR management duties
To evaluate and select employee candidates
To perform audit, internal investigations and other internal functions
To establish, exercise or defend our legal rights
To discharge our legal obligations

1.8. Your Right to Opt-out of Sale or Sharing of Personal Information

We disclose certain categories of your personal information to third parties to the extent necessary to achieve the purposes described in 1.2 above. Such disclosure may constitute a sale or sharing to/with a third party under the CCPA or other applicable laws. The following table shows categories of third parties to/with whom we may sell or share personal information and those to/with whom we have sold or shared personal information in the past 12 months.

Categories of Personal Information Sold or Shared	Categories of Third Parties	Purpose of disclosure as listed in 1.2 above
Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with this website	AdTech partners	(4)
Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with this website	Data analytics providers	(6), (7)

You have a right to opt-out of the sale or sharing of your personal information under the CCPA. If you would like to opt-out of the sale or sharing by us, please visit our “Do Not Sell or Share” request page by clicking here or the “Do Not Sell or Share My Personal Information” link at the footer of our website.

1.9. How Long Do We Retain Personal Information?

2. Children’s Privacy

We usually do not collect and store personal information about children who we know are under 16 years of age. If we discover that we have unintentionally collected information from a child under 16 years of age, we will delete the information immediately.

3. Cookies

For your comfortable use of our website, we use cookies. A cookie is a small text file that this website sends to your terminal device for the purpose of keeping certain records.

By using cookies:

Your terminal devices remember your preferences (e.g., language used) and activities (e.g., login status) on our website, so that we can deliver a personalized and better user experience on our website (essential cookies); and
We can keep track of your interaction with our website, giving us useful and important insight for improving our website and delivering personalized information that is more likely to be of your interest (performance cookies).

Where applicable data protection laws require us to obtain your consent for the use of cookies, we request you to provide such consent.

4. Your Rights

You have the following legal rights set out in the CCPA with the processing of your personal information by us.

Right to know what personal information about you we collect, use, disclose, sell or share
Right to request us to delete your personal information collected by us, with certain exceptions
Right to request us to correct inaccurate personal information we hold about you
Right to opt-out of the sale or sharing of your personal information by us
Right to limit use and disclosure of sensitive personal information to the extent necessary to achieve certain purposes such as to provide products and services you requested and to maintain your accounts
Right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA

If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us here

5. Authorized Agent

When you use an authorized agent to submit a request to know, a request to delete, or a request to correct inaccurate personal information, we may require that you:

Provide the authorized agent with written permission to do so and verify your own identity directly with us.
Directly confirm with us that you provided the authorized agent with permission to submit the request.

We may deny a request from an agent that does not submit a proof that they have been authorized by you to act on your own behalf.