■ Regarding membership registration (account registration)
Membership registration (free) is required for shopping at our store.
For identity verification purposes, it is essential to have a registered email address. Please provide an unregistered email address and register it again on your account page.
On the login page of My Account, click on 'Recover password' to reset your password.
You cannot change your email address. If you wish to change your email address, you will need to create a new account. For password changes, you can click 'Recover password' on the login page to reset your password. Please note that you can only change your address, name, and phone number on the My Account page. Changes to email addresses and passwords are not possible.
■Regarding Orders and Delivery
After placing your order, we will deliver it to you within 10 days via international shipping. Please note that there might be delays due to customs clearance and weather conditions, so please be aware of this possibility.
*If you receive instructions from FedEx regarding payment of import taxes (duties, etc.) before delivery, please follow FedEx's guidance for handling the payment.
We will deliver using FedEx's International Priority Express Shipments (IPE). Packaging will include the use of double cartons designed for international shipping.
For each order, we can only deliver to one destination.
We will inquire with the delivery carrier on our end, but if the items have been returned to us, we kindly ask you to place a new order for the desired items. We apologize for any inconvenience.
You will see it displayed on the checkout screen when making a purchase, so please check there.
Import taxes may be charged. In such cases, separate from the product payment, the delivery company will charge you separately upon delivery.
■Regarding Cancellations and Returns
For cancellations (returns) due to customer preferences, please contact the with ORIENT STAR Contact Center within 14 days after delivery. Please note that this applies only to unused and unworn items. Please understand that return shipping costs will be borne by the customer.
In case of defective items or other issues, please also contact us within 14 days (here). We will arrange for return shipping at our expense.
After your order is confirmed, an automatic order confirmation email will be sent. If you haven't received the email even after 1 business day (weekdays) from placing your order, there might be several reasons:
- The email might have been automatically treated as spam by your email system. Please check your spam or junk folder.
- If you're using anti-spam features, they might be preventing the email from being delivered. The domain of the emails sent is '@global.orientstar-watch.com'. Both order confirmation emails and newsletters will be sent from this domain. Please adjust your settings to allow emails from this domain.
- There could be an error in the email address you provided. Please feel free to contact us for assistance.
Payment is accepted only through credit cards.
※Accepted card brands: VISA, Mastercard®, JCB, AMEX
■Regarding Customer Support
For questions or inquiries related to sales on this site, please contact the with ORIENT STAR Contact Center :
- How to use and navigate the e-commerce site
- Inquiry, modification, or cancellation of orders
- Inquiry, modification of delivery status
- Change of registration information, account cancellation
- Returns and exchanges
※ For inquiries related to orders, shipping, returns, etc., please provide information such as the 'Order Number.'
※ Please note that replying to automated emails such as order confirmation or shipment completion emails may not be processed, so kindly be aware of this.
■Regarding Strap Adjustments
Please request strap adjustments at a nearby watch retailer or repair shop.
The average accuracy of a watch is expressed as a daily rate.
The daily rate is the amount the watch is fast or slow after 24 hours elapse.
(When left at room temperature with the mainspring fully wound and the dial facing up)
Due to the characteristics of mechanical watches (self-winding), the accuracy may go out of range due to the conditions of use (time worn, watch orientation, arm movement, amount of mainspring winding, etc.).
Do not evaluate the error over one day only, but over about one week.