No, you can choose to shop with a membership or as a guest on our store. By registering for a membership, you can enjoy a faster checkout experience, an easy access to your order history, and exclusive offers sent directly to your email.

For identity verification purposes, it is essential to have a registered email address. Unfortunately, it is not possible to recover a login email address. Please use an unregistered email address and create a new account.

Click the arrow under “My Account” in the top right of our website, a pop-up login page will appear. If on Mobile, click on the account profile icon and a pop-up login page will appear. Click the “Recover password” hyperlink to reset your password.

Please note that you can only change your address, name, and phone number on the My Account page. Changes to email addresses and passwords are not possible. If you wish to use a different email address, you will need to create a new account. If you wish to use a different password, you will need to click “Recover password” on the pop-up login page and reset your password.

If you wish to cancel your membership, please kindly inform us through this link.

To confirm your membership ID, please log in to your My Account page. Once logged in, you will see a 13-digit number displayed on the screen.

FedEx is the delivery carrier.

FedEx website

After placing your order, we will deliver it to you within 10 days via international shipping. Please be aware that there might be delays due to customs clearance and weather conditions.

We will deliver using FedEx International Economy. Packaging will include the use of double cartons designed for international shipping.

For each order, we can only deliver to one destination. If you wish to ship to multiple destinations, you have to create a new order for each of them.

If more than 10 days have passed since receiving the “Shipment Notification” email and the item(s) have not arrived, please contact us here. We sincerely apologise for the inconvenience caused.

※When contacting us, please include your “Order Number”.

We sincerely apologise for this issue. Please contact us here.

※When contacting us, please include your “Order Number”.

We will inquire with the delivery carrier on our end, but if the item(s) have been returned to us, we kindly ask you to place a new order for the desired item(s). We apologise for any inconvenience.

If applicable, shipping costs will be displayed on the checkout screen during the purchase process.

Import taxes will be charged at the checkout.

For cancellations (returns) due to changes in preferences, please reach out to the “with ORIENT STAR” Contact Centre within 14 days of delivery. Please note that this applies only to unused and unworn items. Please understand that return shipping costs will be borne by the customer.

In case of defective item(s) or other issues, please contact us (here) within 14 days. We will arrange for return shipping at our expense.

After your order is confirmed, an automatic order confirmation email will be sent. If you haven't received the email within one business day (weekdays) of placing your order, there could be several possible reasons:

1. The email might have been automatically treated as spam by your email system. Please check your spam or junk folder.
2. If you're using anti-spam features, they might be preventing the email from being delivered. The domain of the emails sent is "@global.orientstar-watch.com". Both order confirmation emails and newsletters will be sent from this domain. Please adjust your settings to allow emails from this domain.
3. There could be an error in the email address you provided. Please feel free to contact us for further assistance.

As we continue to expand our sales to different territories, it's important to note that the available payment methods may vary accordingly.

VISA, American Express, MasterCard, JCB, and PayPal are accepted in all countries. Additionally, ApplePay and Discover are supported in the US, GrabPay SG and UnionPay are supported in Singapore, Diners is supported in Thailand, and GCash is supported in the Philippines.

For questions or inquiries related to sales on this site, please reach out to the “with ORIENT STAR” Contact Centre regarding:

• How to use and navigate the e-commerce site
• Inquiries, modifications, or cancellations of orders
• Inquiries or modifications of delivery status
• Changes to registration information or account cancellation
• Returns and exchanges

※For inquiries related to orders, shipping, returns, and more, please include your “Order Number”.
※Please be aware that replying to automated emails such as order confirmation or shipment completion is not advisable as they may not be processed.

Please request strap adjustments at a nearby watch retailer or repair shop.

The average accuracy of a watch is expressed as the daily rate.
The daily rate is how fast or slow a watch is after 24 hours have elapsed.
The measurement should be done when the watch is left at room temperature, with the mainspring fully wound and the dial facing up.
Due to the characteristics of mechanical watches (self-winding), the accuracy may fall outside the specified range due to the conditions of use (wear and tear, watch orientation, arm movements, amount of mainspring winding, etc.).
Do not measure the accuracy based on just one day, instead, consider it over the course of one week.