Support

Inquiries

We are here to answer any inquiries or questions you may have regarding purchases, products, or after-sales services.

About Our Store and Purchases

Inquiries Regarding Ordering, Returns, Cancellations, and Membership Registration

  • How to use and navigate the E-commerce website
  • Order inquiry, modifications, cancellations, and shipment tracking
  • Returns and exchanges
  • Accessing and updating / cancelling membership information

Contact with ORIENT STAR

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→ Frequently Asked Questions (FAQ)

Support Services

To ensure that you can enjoy your mechanical watch for an extended period, we offer an extended warranty for your peace of mind.

Extended Warranty Service

Orient Star typically comes with a 2-year warranty.
However, for customers who make purchases on this site, we offer an extended warranty of 1 year, providing a total of 3 years of coverage. If your watch experiences any malfunction under normal usage within the warranty period, we will repair and adjust it according to the warranty provisions.

Members Privileges

At with ORIENT STAR, we have prepared exclusive benefits for those who have registered as members.

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