Usage Guide

Delivery Methods
Payment Methods
Cancellations and Returns
Membership Registration
(Account Creation)
Contact

Shopping Methods

You can choose to shop with a membership or as a guest on our store.
Please request strap adjustments at a nearby watch retailer or repair shop.

Delivery Methods

Delivery company: FedEx

Delivery methods: We will deliver using FedEx International Economy. Packaging will include the use of double cartons designed for international shipping.

Shipping Cost: Paid
*You will see it displayed on the checkout screen during the purchase process.

Delivery areas: US only.

After placing your order, we will deliver it to you within 10 days via international shipping. Please be aware that there might be delays due to customs clearance and weather conditions.

Payment Methods

The available payment methods for purchases in the United States are as follows:
VISA, American Express, MasterCard, JCB, Apple Pay and Google Pay.

Cancellations and Returns

For cancellations (returns) due to changes in preferences, please reach out to the ORIENT STAR Contact Center within 14 days of delivery. Please note that this applies only to unused and unworn items. Please understand that return shipping costs will be borne by the customer.

In case of defective item(s) or other issues, please contact us (here) within 14 days. We will arrange for return shipping at our expense.

Membership Registration (Account Creation)

  • Enter the required information on the member registration screen.
  • A member registration completion email will be sent to your registered email address.

※If you do not receive a member registration completion email, please check whether the email is automatically classified as spam or trash. Please whitelist “@global.orientstar-watch.com” domain in advance.

Contact

For questions or inquiries related to sales on this site, please reach out to the ORIENT STAR Contact Center regarding:

  • How to use and navigate the e-commerce site
  • Inquiries, modifications, or cancellations of orders
  • Inquiries or modifications of delivery status
  • Change of registration information, account cancellation
  • Returns and exchanges

※For inquiries related to orders, shipping, returns, and more, please include your “Order Number”.
※Please be aware that replying to automated emails such as order confirmation or shipment completion is not advisable as they may not be processed.
※If you do not receive a member registration completion email, please check whether the email is automatically classified as spam or trash. Please whitelist “@global.orientstar-watch.com” domain in advance.